FREQUENTLY ASKED QUESTIONS
Where is Shell Shots USA located?
Our facility is located in Southwick, Massachusetts. It’s a small town located about two hours East of Boston.
Are your custom laser engraved shot glasses and other items manufactured in the United States?
Yes, everything we sell is 100% American made.
Do you custom engrave your shot glasses, flasks bottle openers and other items on-site?
Yes, we have our own in-house custom laser engraving capability. Everything we customize is done here at our facility to your specifications.
What kind of shipping do you offer?
We currently offer USPS Priority Mail shipping. If you’d like to receive your package faster, please call us at 413-998-3077 or message us here.
How long will it take to receive my custom engraved purchase?
We typically ship out custom orders within 5 business days and use USPS Priority Mail shipping.
If you are in need of expedited service, please call us at 413-998-3077 or message us here.
Do you accept international orders?
At this time, we do not offer international shipping or credit card processing.
Can I cancel or change my order?
Once you submit your order, your credit card will be charged for the total amount shown, including shipping and handling fees. No refunds will be given for orders that have been received by our prepress department. In some cases, your order may be cancelled, and a refund may be issued if no work has been completed by Shell Shots USA for your order. To discuss, please call us at 413-998-3077 or message us here.
Can I exchange or return my order?
Due to the customization of each of our finished products, we do not accept exchanges or returns at this time.
What do I do if my order is damaged?
We are so sorry to hear that your order arrived less than perfect! Please let us make it right. We will be happy to assist with processing a replacement order. To discuss, please call us at 413-998-3077 or message us here.
What are the care instructions for my item?
Flasks, shot glasses and all other anodized aluminum products: Do not microwave. Hand wash only.
T-Shirts: Machine wash warm, inside out, with like colors. Only non-chlorine bleach. Tumble dry low. Medium iron. Do not iron decoration. Do not dry clean.
RTIC Tumbler: Do not microwave. Hand wash only. Do not place in freezer.